Privacy Policy
Last updated: April 30, 2024
This Privacy Policy describes how we Mousa Group SRL (the " Site ", " we ", " us " or " our ") collects, uses and discloses your personal information when you visit, use our services or make a purchase on our Site. mousashisha.it (the " Site ") or otherwise communicate with us (collectively, the " Services "). For purposes of this Privacy Policy, " you " and " your " means the user of the Services, whether a customer , a visitor of the site or a another individual about which we have collected information under this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the new Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by law.
How we collect and use your personal data
To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months, as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses set forth below, we may use the information we collect to communicate with you, provide the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What personal information we collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the specific categories and types of personal information we collect.
Information collected directly from the user
The information you send us directly through our Services may include:
Basic contact information, including name, address, telephone number, email.
Order information, including name, billing address, shipping address, payment confirmation, email address, phone number.
Account information, including your username, password, and security questions.
Information about your purchases, including items viewed, placed in your cart or added to your wish list.
Customer service information, including information you choose to include in communications with us, such as when you send a message through the Services.
Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide such information, but this may prevent you from using or accessing those features.
Information collected through cookies
We automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("cookies") to do this. Usage Data may include information about how you access and use our Site and your account, including information about your device, browser, network connection, IP address, and other information related to your interaction with the Services.
Information obtained from third parties
Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide the products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information obtained from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties and are not responsible for the policies or practices of third parties. For more information, see the section below, Third Party Websites and Links.
How we use your personal data
Providing Products and Services. We use your personal data to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications about your account, purchases, returns, exchanges or other transactions, creating, maintaining and managing your account, arranging for shipping, facilitating returns and exchanges, and allowing you to post reviews.
Marketing and Advertising. We use your personal data for marketing and promotional purposes, such as sending marketing, advertising and promotional communications via email, SMS or postal mail, and showing you advertisements for products or services. This may include using your personal data to better personalize the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or harmful activities. If you choose to use the Services and register for an account, you are responsible for maintaining the security of your login credentials. We strongly recommend that you do not share your username, password, or other login information with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you. We use your personal data to provide you with support and improve our Services. This is in our legitimate interests, to respond to your needs, provide you with effective services and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our site. For specific information about the cookies we use in connection with powering our store with Shopify, see https://www.shopify.com/legal/cookies . We use cookies to enhance and improve our Site and Services (including to remember your actions and preferences), perform analytics and better understand your interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize services, products, and advertising on our Site and other websites.
Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may have a negative impact on your user experience and may cause some of the Services, including some general features and functionality, to function incorrectly or to no longer be available. Also, blocking cookies may not completely prevent the sharing of information with third parties, such as our advertising partners.
How we disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include
With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
With business and marketing partners, including Shopify, Meta Ads (Instagram/Facebok), Google Ads, Tik Tok Ads, Pinterest Ads to provide services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services. Our business and marketing partners will use your information in accordance with their respective privacy policies.
When you direct us, request, or otherwise consent to the disclosure of certain information to third parties, such as to ship products to you or through the use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.
Over the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with *) about users for the purposes set out above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”:
| Categories | Recipient Categories |
|---|---|
|
|
We do not use or disclose sensitive personal information for the purpose of inferring characteristics of the user.
In the past 12 months, we have “sold” and “shared” (as those terms are defined under applicable law) personal information for the purposes of undertaking advertising and marketing activities, as follows.
| Category of personal information | Recipient categories |
|---|---|
| Identifiers such as basic contact details and some order and account information | Business and Marketing Partners |
| Commercial information, such as records of products or services purchased and information about your purchases. | Business and Marketing Partners |
| Internet or other similar network activities, such as Usage Data | Business and Marketing Partners |
User generated content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, that content will be public and accessible to anyone.
We do not control who has access to the information you choose to make available to others, and we cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make public, or for the accuracy, use, or misuse of any information you disclose to or receive from third parties.
Third-party websites and links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information found on such sites. Information that you provide in public or semi-public places, including information shared on third-party social networking platforms, may also be viewed by other users of the Services and/or users of such third-party platforms, without limitation as to their use by us or any third party. Our inclusion of such links does not in itself imply any endorsement of the content on such platforms or of their owners or operators, except as indicated on the Services.
Children's data
The Services are not intended for use by children and we do not knowingly collect any personal information about children. If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that we delete it.
As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under the age of 18.
Information Security and Retention
Please note that no security measure is perfect or impenetrable and we cannot guarantee "perfect security." Additionally, information you send us may not be secure in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain personal information depends on several factors, such as whether it is necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, they may only apply in certain circumstances, and in some cases, we may refuse your request as permitted by law.
Right of access/knowledge.
You may have the right to request access to the personal information we hold about you, including details of how we use and share the information.
Right to erasure.
You may have the right to request that we delete any personal information we hold about you.
Right to correction.
You may request that we correct any inaccurate personal information we hold about you.
Right to portability.
You may have the right to receive a copy of the personal information we hold about you and to request that we transfer that information to a third party, in certain circumstances and subject to some exceptions.
Right to opt out of sales, sharing, or targeted advertising.
You may have the right to ask us not to “sell” or “share” your personal information, or to opt out of the processing of your personal information for purposes considered “targeted advertising,” as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal turned on, depending on your location, we will automatically treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.
Right to limit and/or opt-out of the use and disclosure of sensitive personal information.
You may have the right to ask us to limit the use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
Restriction of processing:
You may have the right to ask us to stop or restrict the processing of your personal information.
Revocation of consent:
Where we rely on consent to process your personal data, you may have the right to withdraw that consent.
Appeal:
You may have the right to appeal our decision if we refuse to process your request. You can do so by responding directly to our refusal.
Managing communication preferences:
We may send you promotional emails, which you may opt out of at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.
You can exercise any of these rights if indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can provide a substantive response to your request. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require that the agent provide proof that the agent is authorized to act on your behalf, and we may require the agent to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.
We use Shopify advertising services, such as Shopify Audiences, to personalize the advertising you see on third-party websites. To prevent Shopify merchants who use these advertising services from using your personal data for those services, visit https://privacy.shopify.com/en .
Complaints
If you have any complaints about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or you may lodge your complaint with your local data protection authority.
International users
Please note that we may transfer, store, and process your personal information outside of the country in which you live, including the United States. Your personal information is also processed by our staff and third-party service providers and partners in these countries.
If we transfer your personal data outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the relevant UK authority, as applicable, unless the data transfer takes place to a country which has been determined to provide an adequate level of protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of the rights available to you, please send an email to info@mousashisha.it or contact us at Mousa Group SRL, Via Armando Diaz 30/7, 25124 Brescia BS, Italy .
For the purposes of applicable data protection laws, we are the controller of your personal data. The representative is Mousa Group SRL, Via Armando Diaz 30/7, 25124 Brescia BS, Italy .